Terms and Conditions
We accept the following methods of payment:
- Visa and MasterCard – Via our Secure Online Payment System (payment is required via credit card for same day despatch)
- Direct Deposit/Bank Transfer – Details will be supplied at Checkout. Please use your order number as the reference.
- PayPal – Make payable to firstname.lastname@example.org
Goods will only be shipped once full payment has been received. In order to take advantage of our same day shipping, payments need to be made via Visa or MasterCard. Goods paid via Cheque and Direct Deposit will not be dispatched until payment has cleared, this may take up to 5 days.
All transactions are processed in Australian Dollars.
If you have any queries please Contact Us.
Returns & Exchanges
If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods.
Please Contact Us if you are not satisfied with your purchase so that we can resolve any problems. Test Tag Outlet is a family owned and run business with family values. Customer service is therefore paramount to our business and we are eager to work with you to resolve any issues so that you are happy and can refer other customers to our business.
We strive to keep all items in stock in quantities to meet our customer’s requirements. However sometimes things happen that are out of our control and we may run low on some items. If an item you have ordered is unavailable, our team will contact you immediately to let you know and provide you with the option to replace or refund your order. If you need further assistance please Contact Us.
Personalised Test Tags
Please note there is no exchange for customised test tags unless we have incorrectly customised your test tags. If you do not give us the correct details for customisation and you have approved your artproof, we will have to charge you again to re-make the product. Please Contact Us or view our Customised Test Tag page is you have any questions regarding personalisation.
The production process for customised test tags is more involved than standard test tags. Please allow up to 5 working days for custom test tags to be printed once your artwork is approved.